City Life London Privacy Policy

This privacy policy aims to give you information about how City Life London (including Canada Water Church) collects and processes your data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, contact us for information, or give financially to Canada Water Church.

City Life London (referred to as “CWC”, “we”, “us” or “our” in this privacy notice) is the controller and is responsible for any personal data you provide. The information you provide will be held under the General Data Protection Regulation 2016 . We comply with all our legal requirements to protect your privacy and to make sure any personal information you share with us is stored securely.

We value and respect everyone who connects with us. In line with our Christian beliefs, our aim is to be as clear as possible about how and why we use information you give us. If your questions are not fully answered by the information below, please contact our data protection officer who will be happy to help, at

Compliance with the General Data Protection Regulation 2016 underlies all of our personal information privacy practices. We also have a Data Protection policy which governs how we use the information that we collect about you.

How we collect information about you

We use different methods to collect data from and about you:

  • Information you provide directly. You may provide us with personal data by filling in forms on this website or on the ChurchSuite app or website, or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: sign up to our weekly news email or supporters email; send us an email; book into an event; update your details on ChurchSuite; or make a Gift Aid declaration.
  • Information we collect automatically. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this information by using cookies and other similar technologies. Please see our cookie policy below.
  • Information provided by third parties. We may receive personal data about you from third parties, including information visible through any standing order or provided to us by Stewardship in connection with your financial support of CWC.

CWC does not receive or hold any credit card details for donations/payments made via our websites. All credit card payments are handled by our agents GoCardless Ltd. Secure Server Software (SSL) is used to encrypt all credit card information sent from this website.

How we use your information

We use information collected about you for the following reasons, and under the following legal bases:


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We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Who sees your information?

The information we collect on our website and on ChurchSuite will be used exclusively within CWC. We do not pass any of your personal information to any other organisations and/or individuals without your express consent, with the following exceptions:

  • Mailchimp. We transfer contact and identity information into MailChimp to send regular emails. Each time you receive an email you will be able to update your preferences and subscribe or unsubscribe from regular emails via MailChimp.
  • ChurchSuite. We may store certain personal data within ChurchSuite’s cloud system.
  • GoogleDrive. We may store certain details, such as volunteering rotas, on Google Drive.

Where such details are shared we have confidentiality agreements in place that restrict the use of your information to the purpose for which it is provided and ensure it is stored securely and kept no longer than necessary. All agents we share details with are also compliant with data protection law.

How long do we keep your information?

The length of time we keep the information you have given us depends on the context in which you provided it.

We will only keep information that is necessary for us to provide emails, mailings, other resources and for statistical purposes.

We will keep records of any financial transactions you enter into with us for a minimum of six years. This will enable us to meet with accounting requirements and respond to any questions from you that arise during that period.

How do we keep your information secure?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, unless you have specifically given your consent otherwise, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Keeping us up to date with your details and contact preferences

Please tell us as soon as any of your contact details change so that we can keep our records up to date. You can change the way we contact you or the kind of material we send you at any time by contacting us by email or post, using the contact details above.

You can unsubscribe from our regular emails at any time by using the 'unsubscribe' or 'change preferences' links on any of the emails you have received.

Your legal rights

You have the right to:

  • Request access to your personal data. This enables you to receive a copy of the personal data that CWC holds about you and to check that we are lawfully processing it.
  • Request correction of the personal data we hold about you. This enables you to have any inaccurate or incomplete data we hold about you to be corrected.
  • Request erasure of your personal data where there is no good reason for us continuing to process it, or where you have successfully exercised your right to object to processing (see below). Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest and you believe that in your particular situation this impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

You may exercise any of the above rights by submitting a written request to our data protection officer. Please email

We may need to request specific information from you to help us confirm your identity; this is a security measure to ensure personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

This policy was last updated in May 2018, but will be subject to regular review. Please revisit it each time that you consider giving personal data.


Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

What is a cookie?

A cookie is a piece of information in the form of a very small text file that is placed on an internet user's hard drive. It is generated by a web page server, which is basically the computer that operates a website. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site. A cookie can be thought of as an internet user's identification card, which tell a website when the user has returned.

What cookies do we use?

Our website uses the following cookies:

  • Necessary/functional cookies. These allow you to navigate our site and use key features.
  • Analytics/performance cookies. These allow us to see how interact with our site, for example how long you spend on particular pages.

We also use websites such as YouTube to embed videos on our websites and you may be sent cookies from them via our site. Please look at the cookie and privacy policies on these 3rd party sites if you want more information about this.

As some of these 3rd party services may be based outside of the UK and the EU they may not fall under the jurisdiction of UK courts.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

This policy was last updated in May 2018, but will be subject to regular review. Please revisit it each time that you consider giving personal data.